FAQs & Troubleshooting
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233 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2Improve poor print quality
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Ink
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod Touch and iPad?
- 10What is Brother iPrint&Scan?
- 11Where is the USB port on the machine?
- 12Load envelopes
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Load paper in the paper tray
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan a document and e-mail it as an attachment
- 18Paper Jam
- 19Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 25The printer status is Offline or Paused.
- 26Set up my Brother machine to forward the received faxes to another location.
- 27Loading paper in the manual feed slot.
- 28Transfer faxes to the PC when my machine has a mechanical issue.
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 32Document Jam/too Long
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Ink Absorber Full
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37"Offline" appears on the Status Monitor.
- 38Ink Low
- 39Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 42Set up a Brother machine and your mobile device on a wireless network
- 43Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45Use voice mail on the same line as my Brother machine.
- 46I cannot print one or more colours
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Paper tray not detected/ Paper tray #2 not detected
- 49Scan a document and save the scanned image to a folder on a local or network hard disk
- 50Change the printer driver settings (Windows / macOS)