FAQs & Troubleshooting
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231 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Replace Ink
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Paper Jam
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Improve poor print quality
- 10Document Jam/too Long
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Can I print from or scan to Android™ Smartphone?
- 16I cannot print one or more colours
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20Scan a document and e-mail it as an attachment
- 21Ink Low
- 22Where is the USB port on the machine?
- 23Easy Scan to E-mail
- 24What is Brother iPrint&Scan?
- 25How to identify your Operating System (OS).
- 26Loading paper in the manual feed slot.
- 27Wrong Paper Size
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Reset the network settings to the factory settings
- 30Load paper in the paper tray
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Scan a document and save the scanned image to a folder on a local or network hard disk
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Enable the Brother machine's network interface.
- 35Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 36The printer status is Offline or Paused.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 42Paper tray not detected/ Paper tray #2 not detected
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Unable to Scan AX
- 45Cannot Detect
- 46Install Inbox Ink
- 47When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Change the printer driver settings (Windows / macOS)
- 50Use voice mail on the same line as my Brother machine.