FAQs & Troubleshooting
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324 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2No Paper Fed
- 3Print using only the black ink cartridge when the Colour cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The scanner cover support has come off. (With Video Instructions)
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Load photo paper
- 9Can I print from or scan to Android™ Smartphone?
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Replace Ink
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Select Receive mode.
- 16Paper Jam
- 17Improve poor print quality.
- 18What driver package format is supported by my Linux distribution?
- 19Load envelopes
- 20Easy Scan to E-mail
- 21Load paper in the paper tray
- 22Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 24Configure a cover page for PC-FAX.
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26I cannot print one or more colours
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Cannot print after a Windows 10 update (June 2020)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30(Video) Load envelopes
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Printing / Scanning with a mobile device
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Transfer faxes to the PC when my machine has a mechanical issue.
- 35When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 36Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 37My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto" to "Static")
- 38When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 39Where is the USB port on the machine?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 42Connect your Brother machine to your mobile device via a wireless router or access point.
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 47(Video) Connect the telephone line and power cord
- 48After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 49Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 50I cannot make borderless prints.