FAQs & Troubleshooting
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336 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2What is Brother iPrint&Scan?
- 3How do I know which side up my photo paper should be in the tray?
- 4Paper Jam
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Load paper in the paper tray
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8How do I load envelopes into my machine?
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Change the number of times my Brother machine rings before it answers.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13One or more of my colours are not printing (blank). What can I do?
- 14I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Scan and save a document in PDF format (Scan to File)
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28How do I know which receive mode to select?
- 29Can I print from or scan to Android™ Smartphone?
- 30Print using only the black ink cartridge when the colour cartridges have run out
- 31How do I factory reset the network settings?
- 32What is the BRAdmin Professional software used for?
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37"Offline" appears on the Status Monitor.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 42I cannot make borderless prints.
- 43Can I use AirPrint with my Brother machine?
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 46How do I configure a cover page for PC-FAX?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50Which E-mail packages are compatible with ControlCenter3?