FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set up your Brother machine on a wireless network (Windows / macOS)
- 3What is the default password for my BRAdmin or Web Based Management?
- 4(Video) Set up your Brother machine
- 5Replace Ink
- 6Protect your Brother machine against unauthorised access over the network
- 7Reset the Network Settings to Factory Default
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Load Documents in the Automatic Document Feeder (ADF)
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Cannot Print XX or Print Unable XX
- 12When I update the firmware, my machine's screen shows a vertical bar or its LEDs indicate an error.
- 13When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 14Check the Print Alignment from Your Brother Machine
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16No Paper / No Paper Fed / No Paper Fed [Tray 1/2/3]
- 17Printer Jam or Paper Jam
- 18Configure and use PC-FAX (CUPS) (Linux)
- 19Important points for specifying the scan area (Linux)
- 20Clean the Print Head from Your Brother Machine
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Telephone Line Interference / VoIP.
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24Remove Paper Scraps
- 25Document is Jammed in the Bottom of the ADF Unit
- 26Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 27What is the recommended paper?
- 28Print the Network Configuration Report
- 29Command List of brscan. (Linux)
- 30Change the Print Options to Improve Your Print Results
- 31Check the Print Quality
- 32Remove Paper Scraps Jammed in the ADF
- 33The printer status is Offline or Paused.
- 34One or more of my colours are not printing (blank).
- 35I am experiencing issues sending a fax.
- 36How to scan a document from a Windows application?
- 37What is the default password for my Brother machine?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot print full-page photos or images using Email Print.
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print using my Brother machine on a wired network (Windows / macOS)
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Delete print jobs from the print queue.
- 46How to identify your Operating System (OS).
- 47Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 48Discover the MAC address of the Brother network card
- 49I cannot scan via network.
- 50Verify if the Brother machine has a dial tone.