FAQs & Troubleshooting
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316 Results
- 1(Video) Load A3/Ledger paper
- 2Paper Tray #1 not detected / Paper Tray #2 not detected
- 3(Video) Load A4/Letter paper
- 4(Video) Update the Driver or Firmware for your Brother machine
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Guidelines for configuring your Brother machine on a wireless network
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 9When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 10Protect your Brother machine against unauthorised access over the network
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Other Problems
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16What is the recommended paper?
- 17Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 18Change the Print Setting Options When Having Printing Problems
- 19Check the Print Quality
- 20(Video) Set up your Brother machine
- 21(Video) Connect telephone line and power cords
- 22Install Inbox Ink
- 23Document Jam
- 24Manage Multiple Certificates
- 25Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 26Printing / Scanning with a mobile device
- 27Firewall port requirements of the Scan Key Tool (Linux)
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30Prevent Smudged Printouts and Paper Jams (Mac)
- 31Load Envelopes in Paper Tray #1
- 32Enable the Brother machine's network interface.
- 33After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 34I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 35Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 36Reduce Printing Noise
- 37Select Receive mode.
- 38Discover the MAC address of the Brother network card
- 39Check and Cancel a Pending Fax.
- 40Print both sides of paper or a booklet automatically
- 41Why doesn't my Brother machine have a dial tone?
- 42No Paper / No Paper Fed
- 43Paper Size Mismatch
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Document is Jammed in the Bottom of the ADF Unit
- 48Open the Control Panel (For Windows)
- 49What is the default password for my Brother machine?
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).