FAQs & Troubleshooting
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143 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3What is the default password for my BRAdmin or Web Based Management?
- 4Set up your Brother machine on a wireless network (Windows / macOS)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Paper Size Mismatch
- 7Reset the Network Settings to Factory Default
- 8Ink Low
- 9How to identify your Operating System (OS).
- 10Print the Network Configuration Report
- 11Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 12Printer Jam or Paper Jam
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Cannot Detect
- 15Enable the Brother machine's network interface.
- 16What is the default password for my Brother machine?
- 17What driver package format is supported by my Linux distribution?
- 18(Video) Set up your Brother machine
- 19Change the printer driver settings (Windows)
- 20No Paper / No Paper Fed / No Paper Fed [Tray 1/2/3]
- 21What is the recommended paper?
- 22Telephone Line Interference / VoIP.
- 23Install the Brother Mobile Connect application (for mobile device)
- 24Discover the MAC address of the Brother network card
- 25I cannot scan via network.
- 26Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28I cannot install Brother drivers on Debian 10 (Linux)
- 29Check the Print Quality
- 30One or more of my colours are not printing (blank).
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35Change the Print Options to Improve Your Print Results
- 36Load Documents in the Automatic Document Feeder (ADF)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Protect your Brother machine against unauthorised access over the network
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 40The printer status is Offline or Paused.
- 41Cover is Open
- 42Document Jam
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Cannot Print XX or Print Unable XX
- 47Print using only the black ink cartridge when the Colour cartridges have run out.
- 48My Brother machine turns off automatically or earlier than before.
- 49The machine does not automatically enter Power Off mode.
- 50Export an address book and import it to another machine