FAQs & Troubleshooting
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338 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Where is the USB/Ethernet port on the machine?
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8Replace Ink
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Paper Tray #1 not detected / Paper Tray #2 not detected
- 11What is Brother iPrint&Scan?
- 12Print the Network Configuration Report
- 13(Video) Install Ink Cartridges
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16Reset the Network Settings to Factory Default
- 17Check the Print Quality
- 18Paper Jam
- 19What is the default password for my Brother machine?
- 20Check the Print Alignment from Your Brother Machine
- 21Cannot Detect
- 22No Paper / No Paper Fed
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print one or more colours
- 26Set up your Brother machine on a wireless network.
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28Enable the Brother machine's network interface.
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Improve poor print quality
- 31Change the Print Setting Options When Having Printing Problems
- 32Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 33Easy Scan to E-mail
- 34Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Send an Email with User Authentication
- 37Install a Certificate on Your Brother Machine
- 38Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 39Printing / Scanning with a mobile device
- 40(Video) Load A3/Ledger paper
- 41Install Inbox Ink
- 42What is AirPrint?
- 43Paper Size Mismatch
- 44Can third party ink be used to refill the ink cartridges?
- 45Document Jam
- 46I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 47Load Documents on the Scanner Glass
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.