FAQs & Troubleshooting
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338 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2Paper Jam
- 3Cannot Detect
- 4Where is the USB/Ethernet port on the machine?
- 5Reset the Network Settings to Factory Default
- 6Correct the Paper Feed to Clear Vertical Lines
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Print the Network Configuration Report
- 10Paper Tray #1 not detected / Paper Tray #2 not detected
- 11Replace Ink
- 12Change the Print Setting Options When Having Printing Problems
- 13Improve poor print quality
- 14What is the default password for my Brother machine?
- 15No Paper / No Paper Fed
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17What is Brother iPrint&Scan?
- 18Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 19Out of Memory
- 20How to identify your Operating System (OS).
- 21Check the Print Quality
- 22Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 23Paper Size Mismatch
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Set up your Brother machine on a wireless network.
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27(Video) Load A4/Letter paper
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30I cannot print one or more colours
- 31Copy an ID Card
- 32"Offline" appears on the Status Monitor.
- 33Check the Print Alignment from Your Brother Machine
- 34Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 36Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 37(Video) Install Ink Cartridges
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Set the Date and Time using Web Based Management
- 40Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 41The printer status is Offline or Paused.
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Load Documents on the Scanner Glass
- 44Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Document Jam
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50Load Documents in the Automatic Document Feeder (ADF)