FAQs & Troubleshooting
![]() |
Latest |
282 Results
- 110/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 210/07/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 313/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 413/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 513/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 614/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 714/02/2024Send a PC-FAX
- 824/01/2024My machine does regular cleaning cycles in the night. How can I correct this?
- 924/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 1010/01/2024Easy Scan to E-mail
- 1114/12/2023Discover the MAC address of the Brother network card
- 1214/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1308/11/2023How to scan a document from a Windows application?
- 1408/11/2023How to scan a document from a Windows application?
- 1511/10/2023Verify if the Brother machine has a dial tone.
- 1613/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1712/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1812/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1921/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2021/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2121/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2221/06/2023Add your Brother machine with AirPrint (macOS)
- 2321/06/2023Delete print jobs from the print queue.
- 2419/05/2023I cannot print from my computer via USB.
- 2512/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 2626/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2726/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2826/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2926/04/2023What is Brother Web Connect?
- 3026/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3126/04/2023Change the printer driver settings (Windows / macOS)
- 3219/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3319/04/2023"Offline" appears on the Status Monitor.
- 3419/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3519/04/2023Open "Scanners and Cameras" and Properties.
- 3619/04/2023I can print but cannot scan via network. (For Windows)
- 3719/04/2023The printer status is Offline or Paused.
- 3815/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3915/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4015/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4115/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 4215/02/2023I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4315/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4415/02/2023Scan a document in Windows 8 and Windows 10.
- 4515/02/2023Transfer faxes to the PC when my machine has a mechanical issue.
- 4615/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4711/01/2023Cannot Detect Ink Volume
- 4811/01/2023Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4926/12/2022Can third party ink be used to refill the ink cartridges?
- 5026/12/2022Open the Status Monitor