FAQs & Troubleshooting
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283 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2Change the printer driver settings (Windows / macOS)
- 3Paper Jam (With Video Instructions)
- 4Easy Scan to E-mail
- 5(Video) Load paper in the Multi-Purpose tray (MP tray)
- 6(Video) Load A3/Ledger paper (Tray1)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Replace Ink
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12(Video) Load A4/Letter paper
- 13I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Enable the Brother machine's network interface.
- 16Ink Low
- 17(Video) Connect telephone line and power cords
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Load paper in the paper tray
- 20What is Brother iPrint&Scan?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 23Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 24Cover is Open
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26(Video) Install Ink Cartridges
- 27How to identify your Operating System (OS).
- 28(Video) Load an Envelope (Manual Feed Slot)
- 29When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 32Load Paper in the Multi-purpose Tray (MP Tray)
- 33After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 37I cannot make borderless prints.
- 38Cannot Detect
- 39Use voice mail on the same line as my Brother machine.
- 40"Offline" appears on the Status Monitor.
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Sleep
- 44Protect your Brother machine against unauthorised access over the network
- 45Delete print jobs from the print queue.
- 46The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Can I print from and scan to iPhone, iPod Touch and iPad?
- 49Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 50Reset the network settings to the factory settings