FAQs & Troubleshooting
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142 Results
- 1Install the Brother Mobile Connect application (for mobile device)
- 2Set up your Brother machine on a wireless network (Windows / macOS)
- 3Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 4Install Inbox Ink
- 5How to identify your Operating System (OS).
- 6Sleep
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Replace Ink
- 11Telephone Line Interference / VoIP.
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 14What is the recommended paper?
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17(Video) Set up your Brother machine
- 18Cannot Detect Ink Volume
- 19Cannot Scan XX or Unable to Scan XX
- 20Paper Size Mismatch
- 21Document Jam
- 22Load Documents in the Automatic Document Feeder (ADF)
- 23Wrong Ink Cartridge
- 24Delete print jobs from the print queue.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Cannot Print XX or Print Unable XX
- 27Cannot Detect
- 28Reset the Network Settings to Factory Default
- 29Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 30Check the Print Alignment from Your Brother Machine
- 31The printer status is Offline or Paused.
- 32Print using only the black ink cartridge when the Colour cartridges have run out.
- 33Printer Jam or Paper Jam
- 34My Brother machine turns off automatically or earlier than before.
- 35I cannot print using my Brother machine on a wired network (Windows / macOS)
- 36Access Web Based Management
- 37Enable the Brother machine's network interface.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Ink Low
- 40What is the default password for my BRAdmin or Web Based Management?
- 41Improve poor print quality.
- 42The scanning speed is slow when scanning from my machine. (Windows)
- 43I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45I get a TS error when trying to print on a wireless network.
- 46The machine does not automatically enter Power Off mode.
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)