FAQs & Troubleshooting
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337 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2Replace Ink
- 3(Video) Install Ink Cartridges
- 4Paper Tray #1 not detected / Paper Tray #2 not detected
- 5(Video) Load A3/Ledger paper
- 6Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 7I cannot print on a wireless (Wi-Fi) network (Windows)
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 11Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13What is Brother iPrint&Scan?
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15The printer status is Offline or Paused.
- 16How to identify your Operating System (OS).
- 17No Paper / No Paper Fed
- 18I cannot print one or more colours
- 19Paper Jam
- 20Set up your Brother machine on a wireless network.
- 21Improve poor print quality
- 22Check the Print Alignment from Your Brother Machine
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24"Offline" appears on the Status Monitor.
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26Cannot Detect
- 27Cannot print after a Windows 10 update (June 2020)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Change the printer driver settings (Windows / macOS)
- 32Ink Low
- 33Print the Network Configuration Report
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Add your Brother machine with AirPrint (macOS)
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 38Where is the USB/Ethernet port on the machine?
- 39Change the Print Setting Options When Having Printing Problems
- 40Check the Print Quality
- 41(Video) Load and print an Envelope (Manual Feed Slot)
- 42Install Inbox Ink
- 43When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 44Load Documents on the Scanner Glass
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Discover the MAC address of the Brother network card
- 48Paper Size Mismatch
- 49What driver package format is supported by my Linux distribution?
- 50Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2