FAQs & Troubleshooting
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336 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Ink
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Tray #1 not detected / Paper Tray #2 not detected
- 6Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 7Check the Print Alignment from Your Brother Machine
- 8(Video) Install Ink Cartridges
- 9Document Jam
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11What is Brother iPrint&Scan?
- 12How to identify your Operating System (OS).
- 13No Paper / No Paper Fed
- 14Set up your Brother machine on a wireless network.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 17(Video) Load A3/Ledger paper
- 18I cannot print one or more colours
- 19Unable to Print XX
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21"Offline" appears on the Status Monitor.
- 22Paper Jam
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26(Video) Load A4/Letter paper
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28Load Photo Paper in Paper Tray #1
- 29Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 34Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 35Cannot Detect
- 36Where is the USB/Ethernet port on the machine?
- 37Reset the Network Settings to Factory Default
- 38What driver package format is supported by my Linux distribution?
- 39Check the Print Quality
- 40(Video) Set up your Brother machine
- 41(Video) Unpack your Brother machine
- 42(Video) Connect telephone line and power cords
- 43Install Inbox Ink
- 44The printer status is Offline or Paused.
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48Load Paper in the Manual Feed Slot
- 49Uninstall the Brother Software and Drivers (Windows)
- 50Cannot print after a Windows 10 update (June 2020)