FAQs & Troubleshooting
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279 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5Replace Ink
- 6(Video) Load A3/Ledger paper (Tray1)
- 7Enable the Brother machine's network interface.
- 8Print using only the black ink cartridge when the Colour cartridges have run out.
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10I cannot print one or more colours
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14Ink Low
- 15What is Brother iPrint&Scan?
- 16How to identify your Operating System (OS).
- 17Paper tray not detected/ Paper tray #2 not detected
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Ink Absorber Full / Ink Absorber Pad Full
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Add your Brother machine with AirPrint (macOS)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Clear wide, faded, horizontal lines (banding) appear on printed documents.
- 25The printer status is Offline or Paused.
- 26I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 27Set up your Brother machine on a wireless network
- 28Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 29(Video) Load A4/Letter paper
- 30Transfer faxes to the PC when my machine has a mechanical issue.
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32Print the Network Configuration Report.
- 33(Video) Connect telephone line and power cords
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 36Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39Load paper in the paper tray
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43Document Jam (With Video Instructions)
- 44"Offline" appears on the Status Monitor.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 47(Video) Load an Envelope (Manual Feed Slot)
- 48Use voice mail on the same line as my Brother machine.
- 49Improve poor print quality
- 50Reset the network settings to the factory settings