FAQs & Troubleshooting
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282 Results
- 1(Video) Install Ink Cartridges
- 2Print using only the black ink cartridge when the Colour cartridges have run out.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 5The printer status is Offline or Paused.
- 6Why is it necessary for my machine to go through regular cleaning cycles?
- 7(Video) Load A4/Letter paper
- 8I cannot make borderless prints.
- 9Transfer faxes to the PC when my machine has a mechanical issue.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Add your Brother machine with AirPrint (macOS)
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Change the Print Setting Options When Having Printing Problems
- 15Correct the Paper Feed to Clear Vertical Lines
- 16Brother iPrint&Scan cannot find my Brother machine (macOS)
- 17Check the Print Alignment from Your Brother Machine
- 18Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 19What is Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Cover is Open
- 23Can third party ink be used to refill the ink cartridges?
- 24Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 25(Video) Connect telephone line and power cords
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27My machine does regular cleaning cycles in the night. How can I correct this?
- 28Load envelopes
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35What driver package format is supported by my Linux distribution?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Print as a Poster (Windows®)
- 38Sleep
- 39(Video) Set up your Brother machine
- 40"Offline" appears on the Status Monitor.
- 41Delete print jobs from the print queue.
- 42Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Reduce Printing Noise
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 46What is AirPrint?
- 47How to identify your Operating System (OS).
- 48Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 49Unable to Scan / Scan Unable
- 50The edge of glossy paper is smudged.