FAQs & Troubleshooting
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305 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2What driver package format is supported by my Linux distribution?
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6How to identify your Operating System (OS).
- 7Add your Brother machine with AirPrint (macOS)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The printer status is Offline or Paused.
- 12The scanner cover support has come off. (With Video Instructions)
- 13Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 16Can I print from or scan to Android™ Smartphone?
- 17Paper Jam
- 18How do I know which side up my photo paper should be in the tray?
- 19Where can I download Brother iPrint&Scan application for Mac?
- 20Cannot Detect
- 21Wrong Paper Size
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Change the number of times my Brother machine rings before it answers.
- 29Unable to Print XX
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 32One or more of my colours are not printing (blank).
- 33Confirm that a FAX I sent was received correctly.
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Install BookScan & Whiteboard Suite onto Windows 10.
- 36The text and images on my copies and sent faxes are reversed.
- 37Choose receive mode.
- 38When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 39Is my machine compatible with Windows Vista™?
- 40What is Distinctive Ring and how do I program it?
- 41Improve poor print quality.
- 42Load paper in the paper tray
- 43After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 45Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48Replace Ink
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Connect your Brother machine to your mobile device via a wireless router or access point.