FAQs & Troubleshooting
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284 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Colour cartridges have run out.
- 4Replace Ink
- 5Document Jam (With Video Instructions)
- 6The printer status is Offline or Paused.
- 7Ink Absorber Full / Ink Absorber Pad Full
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10(Video) Load A4/Letter paper
- 11What is Brother iPrint&Scan?
- 12Install Inbox Ink
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Paper Jam (With Video Instructions)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Cannot Detect
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 19Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 20Cannot print after a Windows 10 update (June 2020)
- 21(Video) Install Ink Cartridges
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23Can I print from or scan to Android™ Smartphone?
- 24I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26The scanner cover support has come off. (With Video Instructions)
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 31I cannot print from my computer via USB.
- 32Improve poor print quality
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Set up your Brother machine on a wireless network.
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37Connect your Brother machine to your mobile device via a wireless router or access point.
- 38Easy Scan to E-mail
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Sleep
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Wrong Ink Colour
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Discover the MAC address of the Brother network card
- 45Ink Low
- 46When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 47When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 48Out of Memory
- 49Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 50Clear wide, faded, horizontal lines (banding) appear on printed documents.