FAQs & Troubleshooting
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283 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6(Video) Install Ink Cartridges
- 7Load paper in the paper tray
- 8Replace Ink
- 9The printer status is Offline or Paused.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Document Jam (With Video Instructions)
- 12Paper Jam (With Video Instructions)
- 13Confirm that a FAX I sent was received correctly.
- 14Install Inbox Ink
- 15Printing / Scanning with a mobile device
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 18I cannot print one or more colours
- 19Paper tray not detected/ Paper tray #2 not detected
- 20I cannot install Brother drivers on Debian 10 (Linux)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 23(Video) Set up your Brother machine
- 24Low Temperature
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26Print using only the black ink cartridge when the Colour cartridges have run out.
- 27Out of Memory
- 28Add your Brother machine with AirPrint (macOS)
- 29Sleep
- 30Cover is Open
- 31Print the Network Configuration Report.
- 32When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 33The scanner cover support has come off. (With Video Instructions)
- 34My Brother machine could not be found over the network when I installed drivers on my PC.
- 35(Video) Unpack your Brother machine
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Can I print from or scan to Android™ Smartphone?
- 40Configure a cover page for PC-FAX.
- 41Wrong Paper
- 42Improve poor print quality
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45Install starter ink cartridges
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).