FAQs & Troubleshooting
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388 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 7Print using only the black ink cartridge when the Colour cartridges have run out.
- 8Paper Jam (With Video Instructions)
- 9I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Ink Absorber Full
- 13When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 14I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 15When I print, the pages are smudged with ink.
- 16Improve poor print quality
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Can I print from or scan to Android™ Smartphone?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 21Is my machine compatible with Windows Vista™?
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 24I cannot print one or more colours
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 28The scanner cover support has come off. (With Video Instructions)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Set the Brother machine to prevent public access to certain features
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 35I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 36Protect your Brother machine against unauthorised access over the network
- 37Printout is misaligned when using glossy paper or postcards.
- 38"Offline" appears on the Status Monitor.
- 39What is Brother iPrint&Scan?
- 40How to identify your Operating System (OS).
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Install Inbox Ink
- 44Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 45Can I print from and scan to iPhone, iPod Touch and iPad?
- 46The printer status is Offline or Paused.
- 47Configure a cover page for PC-FAX.
- 48When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 49Where is the USB port on the machine?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.