FAQs & Troubleshooting
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280 Results
- 1(Video) Load A4/Letter paper
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 4Ink Absorber Full / Ink Absorber Pad Full
- 5Print using only the black ink cartridge when the Colour cartridges have run out.
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7(Video) Install Ink Cartridges
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 10Replace Ink
- 11Can I print from and scan to iPhone, iPod Touch and iPad?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13(Video) Unpack your Brother machine
- 14Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 15Ink Low
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17How to identify your Operating System (OS).
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 20Install Inbox Ink
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Sleep
- 25I cannot install Brother drivers on Debian 10 (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 29The scanner cover support has come off. (With Video Instructions)
- 30Combine multiple scanned documents into a single file with PaperPort™
- 31Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 32Low Temperature
- 33Restrict access to certain operations on my Brother machine.
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35The printer status is Offline or Paused.
- 36I cannot print one or more colours
- 37The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Check the firmware version
- 42Install starter ink cartridges
- 43I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 44What is Brother iPrint&Scan?
- 45Open "Scanners and Cameras" and Properties.
- 46Unable to Scan AX
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48I can print but cannot scan via network. (For Mac)
- 49Document Jam (With Video Instructions)
- 50Forward a fax to another fax machine when my machine has a mechanical problem.