FAQs & Troubleshooting
Popular |
388 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4Paper Jam (With Video Instructions)
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6Print using only the black ink cartridge when the Colour cartridges have run out.
- 7The printer status is Offline or Paused.
- 8When I print, the pages are smudged with ink.
- 9The text and images on my copies and sent faxes are reversed.
- 10Load paper in the paper tray.
- 11Store a Speed Dial number from my Brother machine's Caller ID History.
- 12Load envelopes into my machine
- 13I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I cannot open it.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Replace Ink
- 19Why doesn't the machine answer when receiving a call?
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21Discover the MAC address of the Brother network card
- 22Cannot Detect
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 26Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Easy Scan to E-mail
- 29Delete print jobs from the print queue.
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Enable the Brother machine's network interface.
- 33A line (banding) appears at the right side of the printed/copied documents
- 34Wrong Ink Colour
- 35Configure and use the Scan to FTP feature
- 36My Brother machine's PhotoCapture Center is automatically cutting off part of a large photo
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 38Can I print from or scan to Android™ Smartphone?
- 39How many times will my Brother machine automatically redial a busy number?
- 40Change the number of times my Brother machine rings before it answers.
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Use voice mail on the same line as my Brother machine.
- 43Document Jam
- 44Improve poor print quality
- 45The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Send a PC-FAX
- 49Set the Brother machine to prevent public access to certain features
- 50No Paper Fed