FAQs & Troubleshooting
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253 Results
- 1Print using only the black ink cartridge when the colour cartridges have run out
- 2When I print, the pages are smudged with ink.
- 3Can I use voice mail on the same line as my Brother machine?
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5One or more of my colours are not printing (blank). What can I do?
- 6How do I change the brightness on the LCD as it is too dark and I cannot read the screen?
- 7Forward a fax to another fax machine when my machine has a mechanical problem.
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13Can I print from or scan to an iPhone, iPod Touch or iPad?
- 14When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 15Replace Ink
- 16The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 17Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 18I cannot remove red-eye.
- 19Can I print from or scan to an Android™ Smartphone?
- 20Paper Jam
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24Load paper in the paper tray
- 25What driver package format is supported by my Linux distribution?
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Make my copied images lighter or darker.
- 29Ink Low
- 30When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours do not match the colours in the original photo.
- 31When I print photos, the colour quality is not good.
- 32When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 33Improve poor print quality.
- 34Why doesn't the machine answer when receiving a call?
- 35I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 36I'm using Macintosh. What is the PreScan option used for?
- 37How do I clear the message "Cannot Detect" from the display?
- 38Set the date and time
- 39What is MFL-Pro Suite Software?
- 40How to scan a document from a Windows application?
- 41I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Install BookScan & Whiteboard Suite onto Windows 10.
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 48Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 49I am unable to change my Brother machine's Receive Mode.
- 50Locate files scanned with ControlCenter3 (For Windows)