FAQs & Troubleshooting
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318 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Cover is Open
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What is Brother iPrint&Scan?
- 6When I print, the pages are smudged with ink.
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8How do I load envelopes into my machine?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Scan and save a document in PDF format (Scan to File)
- 11Replace Ink
- 12Load paper in the paper tray
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14One or more of my colours are not printing (blank). What can I do?
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Can I use voice mail on the same line as my Brother machine?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Can I print from or scan to Android™ Smartphone?
- 20I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 21Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 22Ink Low
- 23Print using only the black ink cartridge when the colour cartridges have run out
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Paper Jam
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30What driver package format is supported by my Linux distribution?
- 31Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 32The printer status is Offline or Paused.
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Stop my Brother machine from automatically redialling a number.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46No Paper Fed
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48How do I know which side up my photo paper should be in the tray?
- 49Make my copied images lighter or darker.
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)