FAQs & Troubleshooting
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317 Results
- 1Cover is Open
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5The printer status is Offline or Paused.
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What driver package format is supported by my Linux distribution?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Load paper in the paper tray
- 12When I print, the pages are smudged with ink.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 15What is Brother iPrint&Scan?
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19How do I know which receive mode to select?
- 20Change the printer driver settings (Windows / macOS)
- 21Print using only the black ink cartridge when the colour cartridges have run out
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23What is Distinctive Ring and how do I program it?
- 24Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28Where can I find the ink cartridges for my new Brother machine?
- 29Scan and save a document in PDF format (Scan to File)
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31Can I use voice mail on the same line as my Brother machine?
- 32One or more of my colours are not printing (blank). What can I do?
- 33Forward a fax to another fax machine when my machine has a mechanical problem.
- 34Where is the USB port on the machine?
- 35How do I load envelopes into my machine?
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Print a web page from iPrint&Scan when using an Android™ mobile device.
- 45Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 46How to identify your Operating System (OS).
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Delete numbers stored in my Brother machine's Caller ID History.
- 50Locate files scanned with ControlCenter2 (For Macintosh)