FAQs & Troubleshooting
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184 Results
- 110/07/2024I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
- 210/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 310/07/2024The scanning speed is slow when scanning from my machine. (Windows)
- 410/07/2024My Brother machine turns off automatically or earlier than before.
- 510/07/2024The machine does not automatically enter Power Off mode.
- 610/07/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 713/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 813/06/2024(Video) When I print photos, the colour quality is not good.
- 913/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1014/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1114/02/2024What is the default password for my Brother machine?
- 1224/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 1310/01/2024Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 1410/01/2024(Video) How to Email Print
- 1514/12/2023Discover the MAC address of the Brother network card
- 1608/11/2023How to scan a document from a Windows application?
- 1708/11/2023How to scan a document from a Windows application?
- 1811/10/2023I cannot scan via network.
- 1913/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2012/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 2112/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2221/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2321/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2421/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2521/06/2023Add your Brother machine with AirPrint (macOS)
- 2621/06/2023Delete print jobs from the print queue.
- 2719/05/2023I cannot print from my computer via USB.
- 2826/04/2023I cannot install the Brother software (Mac)
- 2926/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 3026/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3126/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3226/04/2023Change the printer driver settings (Windows)
- 3326/04/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3419/04/2023The printer status is Offline or Paused.
- 3519/04/2023"Offline" appears on the Status Monitor. (Windows)
- 3615/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3715/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
- 3811/01/2023After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 3911/01/2023Cannot Detect Ink Volume
- 4011/01/2023Install Inbox Ink
- 4111/01/2023Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4211/01/2023Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4311/01/2023One or more of my colours are not printing (blank).
- 4411/01/2023Ink Low
- 4511/01/2023When I print photos, the colour quality is not good.
- 4626/12/2022Can third party ink be used to refill the ink cartridges?
- 4726/12/2022Cannot Detect
- 4826/12/2022Replace Ink
- 4926/12/2022Improve poor print quality.
- 5026/12/2022How to identify your Operating System (OS).