FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Set up your Brother machine
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The printer status is Offline or Paused.
- 9(Video) Paper is Jammed in the MP tray
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Document Jam
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13Lines across the page
- 14Discover the MAC address of the Brother network card
- 15The machine does not automatically enter Power Off mode.
- 16I cannot print using my Brother machine on a wired network (Windows / macOS)
- 17Enable the Brother machine's network interface.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 20What is the default password for my Brother machine?
- 21What driver package format is supported by my Linux distribution?
- 22My Brother machine turns off automatically or earlier than before.
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24How to identify your Operating System (OS).
- 25Drum End Soon
- 26Use Universal Print (Windows)
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29(Video) Document is Jammed in the Top of the ADF Unit
- 30What is the default password for my BRAdmin or Web Based Management?
- 31Toner Low or Prepare New Toner Cartridge
- 32Ghosting images
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36Cannot Scan ##
- 37Cannot Detect
- 38I cannot install Brother drivers on Debian 10 (Linux)
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40Guidelines for configuring your Brother machine on a wireless network
- 41Toner specks
- 42Black lines down the page
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44Media Type Mismatch or Media Mismatch
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46No Toner
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48Wrong Toner or Wrong Toner Cartridge
- 49(Video) Document is Jammed under the Document Cover
- 50Drum !