FAQs & Troubleshooting
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151 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The colour of your printouts is not what you expected
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5Use Universal Print (Windows)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 8Install the Brother Mobile Connect application (for mobile device)
- 9Can I print in monochrome if one of the colour toners run out?
- 10What driver package format is supported by my Linux distribution?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 12Paper is Jammed in the 2-sided Tray
- 13The printer status is Offline or Paused.
- 14Replace the Waste Toner Box
- 15Paper is Jammed Inside the Machine
- 16Vertical coloured streaks or bands appear on the page
- 17Set Telephone Line Compatibility for Interference and VoIP Systems
- 18Drum !
- 19I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to identify your Operating System (OS).
- 23Replace the Drum Unit
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Cartridge Error
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28I cannot install Brother drivers on Debian 10 (Linux)
- 29Uneven colour density across the page
- 30Document Jam
- 31Paper is Jammed in the Back of the Machine
- 32Ghosting images
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Check the remaining ink or toner level (Linux)
- 35I cannot print using my Brother machine on a wired network (Windows / macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37What is the recommended paper?
- 38Export an address book and import it to another machine
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40Media Type Mismatch or Media Mismatch
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Discover the MAC address of the Brother network card
- 43Change the printer driver settings (Windows)
- 44No Toner
- 45I cannot scan via network.
- 46Toner scatter or toner stain
- 47Reset the Network Settings to the Factory Settings
- 48Replace the Toner Cartridge
- 49What is the default password for my Brother machine?
- 50Add your Brother machine with AirPrint (macOS)