FAQs & Troubleshooting
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153 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3What is the default password for my Brother machine?
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7The printer status is Offline or Paused.
- 8Paper is Jammed in the 2-sided Tray
- 9Paper is Jammed Inside the Machine
- 10Discover the MAC address of the Brother network card
- 11Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 12Paper is Jammed in the Back of the Machine
- 13Storage Full
- 14Document Jam
- 15Replace the Toner Cartridge
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Replace the Waste Toner Box
- 19Can I print in monochrome if one of the colour toners run out?
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21Install the Brother Mobile Connect application (for mobile device)
- 22How to identify your Operating System (OS).
- 23Cannot Detect
- 24The colour of your printouts is not what you expected
- 25Reset the Network Settings to the Factory Settings
- 26Vertical coloured streaks or bands appear on the page
- 27Enable the Brother machine's network interface.
- 28Tray 2 Error / Tray 3 Error / Tray 4 Error
- 29Out of Memory / Print Data Full
- 30Replace the Drum Unit
- 31Ghosting images
- 32Set Telephone Line Compatibility for Interference and VoIP Systems
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I cannot print full-page photos or images using Email Print.
- 35Update the Driver or Firmware for your Brother machine
- 36Condensation
- 37What is the default password for my BRAdmin or Web Based Management?
- 38Uneven colour density across the page
- 39What is the recommended paper?
- 40Print the Network Configuration Report
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42Media Type Mismatch or Media Mismatch
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Too Many Trays
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Cartridge Error
- 47No Toner
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot print using my Brother machine on a wired network (Windows / macOS)