FAQs & Troubleshooting
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347 Results
- 1When I print, the pages are smudged with ink.
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4Print using only the black ink cartridge when the colour cartridges have run out
- 5What is Brother iPrint&Scan?
- 6Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Scan and save a document in PDF format (Scan to File)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22One or more of my colours are not printing (blank). What can I do?
- 23I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Print the Network Configuration List
- 28What driver package format is supported by my Linux distribution?
- 29How do I know which side up my photo paper should be in the tray?
- 30The printer status is Offline or Paused.
- 31I cannot send a fax using PC-FAX (Windows 10)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36What is Distinctive Ring and how do I program it?
- 37The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 38Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 39How do I factory reset the network settings?
- 40I cannot install Brother drivers on Debian 10 (Linux)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 43Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 44Can I use AirPrint with my Brother machine?
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47Can I use voice mail on the same line as my Brother machine?
- 48Which E-mail packages are compatible with ControlCenter3?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50How do I load envelopes into my machine?