FAQs & Troubleshooting
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178 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 4I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 5Pre-Required Procedures (Linux)
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15How do I install additional memory?
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 17The machine does not print anything.
- 18I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 19What driver package format is supported by my Linux distribution?
- 20Scan a document in Windows 8 and Windows 10.
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22Change the printer driver settings (Windows / macOS)
- 23When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 26What is a "Generic PCL Driver"?
- 27I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Can I print from DOS applications?
- 30What is the PreScan option used for on an Apple Mac?
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 33How do I clean the corona wire?
- 34Windows 10 Support Information
- 35Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40I can receive a fax, but cannot receive a call.
- 41Verify if the Brother machine has a dial tone
- 42Scan an image and insert it in a Windows XP application
- 43The keys on the control panel do not respond.
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45What can happen if the wrong paper is used in your machine.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 48I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP.
- 49Replace the toner cartridge.
- 50What are the settings in the Scanner window used for on an Apple Mac?