FAQs & Troubleshooting
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180 Results
- 1I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3The printer status is Offline or Paused.
- 4Can I print from or scan to an iPhone, iPod Touch or iPad?
- 5I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 6Delete print jobs from the print queue.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 8What driver package format is supported by my Linux distribution?
- 9How to identify your Operating System (OS).
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Functions supported in the Windows 7 built-in drivers
- 13My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 14I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 15How do I clean the corona wire?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 19Change the printer driver settings (Windows / macOS)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The paper is skewed when it's printed.
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 25I cannot print from my computer via USB.
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27How do I use my Outlook contacts with my Brother PC-Fax software?
- 28How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 29How do I clean the Scanner to improve the copy or fax quality?
- 30I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 31I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 32How do I install additional memory?
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 35When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Configure the Scan to Email Feature (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44How do I program the date and time?
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46How can I improve the copy quality?
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48How do I adjust the beeper volume on my Brother machine?
- 49I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)