FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 4Change or delete a Group.
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6Can I confirm that the FAX was sent correctly?
- 7I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10How do I store One Touch or Speed Dial numbers on my Brother machine for easy dialing?
- 11I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Pre-Required Procedures (Linux)
- 16Can I print from or scan to an Android™ Smartphone?
- 17Functions supported in the Windows 7 built-in drivers
- 18How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 19How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 20My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 21What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 22Why doesn't the machine answer when receiving a call?
- 23Can I reduce the size of a received fax on this machine?
- 24What is the difference between the toner cartridge and the drum unit?
- 25I cannot print from my computer via USB.
- 26How can I configure Windows® XP to send and receive faxes?
- 27When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 28Vertical streaks appear in my copies.
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change the printer driver settings (Windows / macOS)
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35The paper is skewed when it's printed.
- 36Verify if the Brother machine has a dial tone
- 37I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38I cannot print with Windows Vista 64bit.
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 41I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 42What is a "Generic PCL Driver"?
- 43Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 44What is the BRAdmin Professional software used for?
- 45I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 46What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 (Linux)
- 50What driver package format is supported by my Linux distribution?