FAQs & Troubleshooting
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370 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Toner
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4Load paper in the paper tray
- 5Replace Parts
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 8Can I print from or scan to Android™ Smartphone?
- 9The printed page is wrinkled when it come out of the machine.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Can I print from and scan to iPhone, iPod Touch and iPad?
- 12The paper comes out of the machine curled or wavy.
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14Replace Belt
- 15Jam Tray 1 / Jam Tray 2
- 16White streaks or bands down the page
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18What is Brother iPrint&Scan?
- 19I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20The printer status is Offline or Paused.
- 21Replace WT Box
- 22Jam Rear
- 23Turn the Toner Save mode on or off
- 24How do I know which receive mode to select?
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Document Jam
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Condensation
- 29Wrong Paper Size
- 30I cannot install Brother drivers on Debian 10 (Linux)
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Adjust colour settings by using the custom setting in the printer driver
- 33Uneven density appears periodically across the page.
- 34Drum Error (Drum!)
- 35How do I reduce the size of a received fax to fit the size of the paper in the Brother machine
- 36Replace Drum
- 37I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 38I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Set up the Brother machine to duplex print the received faxes.
- 43I keep getting the error message "Authenticat Err (Authentication error)".
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Calibrate or Calibration Failed.
- 46I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 47Toner Low
- 48The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)