FAQs & Troubleshooting
Popular |
368 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Replace Drum
- 7Locate files scanned with ControlCenter2 (For Macintosh)
- 8The paper comes out of the machine curled or wavy.
- 9The printer status is Offline or Paused.
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11Coloured streaks or bands down the page
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Replace Parts
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 22Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 23Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 24I keep getting the error message "Authenticat Err (Authentication error)".
- 25Can I print from or scan to Android™ Smartphone?
- 26Offset image
- 27Colour misregistration
- 28Replace WT Box
- 29Jam Duplex
- 30Envelope creases
- 31The printed page is wrinkled when it come out of the machine.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33Turn the Toner Save mode on or off
- 34All one colour
- 35Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 36Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 37Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 38Print both sides of paper or a booklet automatically
- 39What kind of memory can I use?
- 40What driver package format is supported by my Linux distribution?
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Adjust colour settings by using the custom setting in the printer driver
- 43Poor fixing
- 44Document Jam
- 45Replace Belt
- 46Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 47Coloured lines across the page
- 48I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot save a file downloaded from the Brother support website (For Windows)