FAQs & Troubleshooting
![]() |
Popular |
341 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Can I print from or scan to Android™ Smartphone?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I use voice mail on the same line as my Brother machine?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Printouts have wrinkles.
- 9Adjust colour settings by using the custom setting in the printer driver
- 10The printer status is Offline or Paused.
- 11I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12Can I transfer faxes to the PC when my machine has a mechanical problem?
- 13What is the BRAdmin Professional software used for?
- 14How do I turn off/on the Toner Save Mode?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Can I print from and scan to iPhone, iPod Touch and iPad?
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19How do I improve the colour density? (Print Calibration)
- 20How do I replace the belt unit?
- 21How do I install additional memory?
- 22Install PaperPort™ 12SE / 14SE onto Windows 10.
- 23I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Coloured lines appear across the page.
- 25The image is ghosted.
- 26How do I configure a cover page for PC-FAX?
- 27I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 28I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 31How do I clear the message "Jam MP Tray" from the LCD display?
- 32I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 33Protect your Brother machine against unauthorised access over the network
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36Tips for copy/scanning and preventing document jams
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 39I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40Printouts have toner scatter or toner stain.
- 41There are spots printed at 75mm intervals down the page.
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43Replace the drum unit.
- 44Colors are light or unclear on the whole page.
- 45What can happen if the wrong paper is used in your machine.
- 46I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.