FAQs & Troubleshooting
Popular |
286 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 3Printouts have toner specks.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 6The printer status is Offline or Paused.
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 9I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Printouts have wrinkles or creases.
- 13"Paper Jam C" error appears on the LCD.
- 14Can I print from or scan to an Android™ Smartphone?
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 16How do I reset the printer to the default settings?
- 17My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 18I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 19I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 20How can I activate/deactivate the Toner Save Mode?
- 21The colour around the outline of my image is incorrect.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24Can I print using the IPP protocol on Windows XP?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Scan and save a document in PDF format (Scan to File)
- 27Toner smears when rubbed.
- 28Vertical black lines or streaks appear on the printout.
- 29Dirty spots are printed.
- 30Nothing is printed on the page or some colors are missing.
- 31How to identify your Operating System (OS).
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 34When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 35I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver?
- 36I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 37What driver package format is supported by my Linux distribution?
- 38Pre-Required Procedures (Linux)
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 40Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 41Why do paper jams occur when feeding envelopes?
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43Lines appears across the page.
- 44Can I print from DOS applications?
- 45White spots appear.
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47Set up my Brother machine to forward the received faxes to another location.
- 48Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.