FAQs & Troubleshooting
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311 Results
- 12-sided (duplex) scan
- 2Print on both sides of the paper (2-sided/duplex Printing).
- 3Replace Drum
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace PF Kit xx
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Load paper in the paper tray
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10The colour of my printouts is not as good as expected
- 11Configure and use the Scan to FTP feature
- 12Replace Belt
- 13Jam Rear
- 14The printer status is Offline or Paused.
- 15Colours are light or faint on the whole page.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Can I print from and scan to iPhone, iPod Touch and iPad?
- 19What driver package format is supported by my Linux distribution?
- 20Enable the Brother machine's network interface.
- 21What is Brother iPrint&Scan?
- 22Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Discover the MAC address of the Brother network card
- 25Wrinkle
- 26Coloured lines across the page
- 27Turn the Toner Save Mode on or off.
- 28Ghost
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 31White streaks or bands down the page
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Curled or wavy
- 34Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 35Adjust colour settings by using the custom setting in the printer driver
- 36Uneven toner density across the printed page
- 37Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 38Document Jam
- 39What is the recommended paper?
- 40Print Unable XX
- 41Reset the network settings to the factory settings
- 42Colour misregistration
- 43Jam 2-sided
- 44Jam Inside
- 45Coloured spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 46Replace Toner
- 47Add your Brother machine with AirPrint (macOS)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Easy Scan to E-mail
- 50Protect your Brother machine against unauthorised access over the network
