FAQs & Troubleshooting
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310 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Print on both sides of the paper (2-sided/duplex Printing).
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 6Can I print from or scan to Android™ Smartphone?
- 7Use voice mail on the same line as my Brother machine.
- 8Replace Toner
- 9Wrinkle
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Coloured streaks or bands down the page
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Delete print jobs from the print queue.
- 16Carry out calibration to improve the colour density
- 17What can happen if the wrong paper is used in your machine.
- 18What driver package format is supported by my Linux distribution?
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Adjust colour settings by using the custom setting in the printer driver
- 21The printer status is Offline or Paused.
- 22Toner scatter or toner stain
- 23Replace Fuser
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26What is Brother iPrint&Scan?
- 27What is Brother Web Connect?
- 28Configure a cover page for PC-FAX.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30What is Distinctive Ring and how do I program it?
- 31Curled or wavy
- 32The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 33Load paper in the paper tray
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35"Offline" appears on the Status Monitor.
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 42Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 43Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 44How to identify your Operating System (OS).
- 45Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 462-sided (duplex) scan
- 47Set up my Brother machine to forward the received faxes to another location.
- 48Replace Belt
- 49Replace WT (waste toner) Box
- 50Replace Drum