FAQs & Troubleshooting
Popular |
340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Scan and save a document in PDF format (Scan to File)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The toner does not fix to paper well. (Poor fixing)
- 10Can I print from and scan to iPhone, iPod Touch and iPad?
- 11When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 12Printouts have wrinkles.
- 13Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 14Why does my Brother machine print the Transmission Verification Report even though I've turned the report off?
- 15Printouts are curled or wavy.
- 16I'm using Macintosh. What is the PreScan option used for?
- 17Cannot print after a Windows 10 update (June 2020)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 19The printer status is Offline or Paused.
- 20What is the password for starting the Remote Setup application?
- 21I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26What driver package format is supported by my Linux distribution?
- 27Print on plain paper or bond paper from the Manual feed slot
- 28I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Configure and use the Scan to Network feature
- 37Configure and use the Scan to FTP feature
- 38What is Brother iPrint&Scan?
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Adjust colour settings by using the custom setting in the printer driver
- 41When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 46Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49Can I print from DOS applications?
- 50I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.