FAQs & Troubleshooting
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341 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Print on plain paper or bond paper from the Manual feed slot
- 8The printer status is Offline or Paused.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10What is Brother iPrint&Scan?
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Scan and save a document in PDF format (Scan to File)
- 13What driver package format is supported by my Linux distribution?
- 14What is the password for starting the Remote Setup application?
- 15The toner does not fix to paper well. (Poor fixing)
- 16Jam Inside
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Printouts have wrinkles.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Reset the network settings to the factory default (video instructions available)
- 24Turn the Toner Save Mode on or off.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26What can happen if the wrong paper is used in your machine.
- 27Print the Network Configuration List
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Discover the MAC address of the Brother network card
- 35When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 36What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39What is Distinctive Ring and how do I program it?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41What is the BRAdmin Professional software used for?
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Can I use AirPrint with my Brother machine?
- 46The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 47Setup and use Brother PC-FAX receiving
- 48Change the printer driver settings (Windows / macOS)
- 49Belt End Soon
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.