FAQs & Troubleshooting
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183 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4The machine does not print anything.
- 5Delete print jobs from the print queue.
- 6Pre-Required Procedures (Linux)
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9I can receive a fax, but cannot receive a call.
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11Cannot print after a Windows 10 update (June 2020)
- 12Uninstall the scanner driver. (Linux)
- 13Can I print from or scan to an Android™ Smartphone?
- 14I cannot print with Windows Vista 64bit.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 17When trying to print from Mac OS X the print queue is stopped.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Print command (LPR) (Linux)
- 20The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22How do I clean the Scanner to improve the copy or fax quality?
- 23How to identify your Operating System (OS).
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The printer status is Offline or Paused.
- 27The paper is skewed when it's printed.
- 28I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 29In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32What is a "Generic PCL Driver"?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34What is Distinctive Ring and how do I program it?
- 35Can I confirm that the FAX was sent correctly?
- 36Can I print from DOS applications?
- 37I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 40When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Open the Control Panel (For Windows)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46Can I print from or scan to an iPhone, iPod Touch or iPad?
- 47I cannot print from my computer via USB.
- 48I cannot scan via USB. (Mac OS X)
- 49I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 50When I connect the Brother machine to a USB hub, it doesn't work correctly.