FAQs & Troubleshooting
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367 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7Page skewed
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13Jam Duplex
- 14Black lines down the page
- 15The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Duplex (two-sided) scan
- 18How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 19Turn the Toner Save mode on or off
- 20I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 21Printing / Scanning with a mobile device
- 22I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Jam MP Tray
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29What is AirPrint?
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 34Combine multiple scanned documents into a single file with PaperPort™
- 35Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Transfer faxes to the PC when my machine has a mechanical problem
- 39Document Jam
- 40Replace Toner
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43What is Brother iPrint&Scan?
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47Change the printer driver settings (Windows / macOS)
- 48Is my machine compatible with Windows Vista™?
- 49I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 50Forward a fax to another fax machine when my machine has a mechanical problem