FAQs & Troubleshooting
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366 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 10The printer status is Offline or Paused.
- 11Toner specks
- 12Jam Duplex
- 13Jam Inside
- 14Jam MP Tray
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17What is the BRAdmin Professional software used for?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Replace PF Kit xx
- 20Transfer faxes to the PC when my machine has a mechanical problem
- 21What is Brother iPrint&Scan?
- 22Can I print from or scan to Android™ Smartphone?
- 23Forward a fax to another fax machine when my machine has a mechanical problem
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 26Duplex (two-sided) scan
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 29Document Jam
- 30Jam Rear
- 31Black toner marks across the page
- 32Grey background
- 33Turn the Toner Save mode on or off
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35What driver package format is supported by my Linux distribution?
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The print speed is slow.
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Replace Laser
- 40Store numbers on my Brother machine for easy dialling from the computer. (For Windows)
- 41Store numbers on my Brother machine for easy dialling from the control panel.
- 42Jam Tray 1 / Jam Tray 2
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Reduce printing noise
- 46How to identify your Operating System (OS).
- 47What is Brother Web Connect?
- 48Print Unable or Print Unable XX
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Drum End Soon