FAQs & Troubleshooting
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367 Results
- 1Jam MP Tray
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Replace Drum
- 4What is Brother iPrint&Scan?
- 5Page skewed
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Curled or wavy
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Replace Laser
- 12Can I use voice mail on the same line as my Brother machine?
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14Document Jam
- 15Toner specks
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17What is the BRAdmin Professional software used for?
- 18Ghost
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Configure and use the Scan to E-mail Server feature.
- 22Wrinkles or creases
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Pre-Required Procedures (Linux)
- 25Black toner marks across the page
- 26Replace Fuser
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Cartridge Error
- 29Drum End Soon
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33The print speed is slow.
- 34Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 35Can I print from or scan to Android™ Smartphone?
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37Size mismatch
- 38White spots or black spots at 3.7 in. (94 mm) intervals
- 39Faint
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41Black lines down the page
- 42How to identify your Operating System (OS).
- 43Change the printer driver settings (Windows / macOS)
- 44What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 45Is my machine compatible with Windows Vista™?
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 48Out of Memory
- 49What kind of memory can I use?
- 50Reset the network settings to the factory default