FAQs & Troubleshooting
![]() |
Popular |
368 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Jam Duplex
- 6What is Brother iPrint&Scan?
- 7Duplex (two-sided) scan
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Drum Stop
- 10No Paper
- 11Jam Tray 1 / Jam Tray 2
- 12Jam MP Tray
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 15Wrong Paper Size
- 16Replace Drum
- 17Print Unable or Print Unable XX
- 18Duplex Disabled
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Cover is Open
- 21Drum Error (Drum!)
- 22Curled or wavy
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Scan Unable xx
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26Can I use voice mail on the same line as my Brother machine?
- 27Size mismatch
- 28Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 29Jam Inside
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34No Toner
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 36Replace Fuser
- 37Configure and use the Scan to E-mail Server feature.
- 38Size Error DX
- 39Drum End Soon
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 42How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The printer status is Offline or Paused.
- 45Manual Feed
- 46Out of Memory
- 47Change the printer driver settings (Windows / macOS)
- 48Cartridge Error
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Unusable Device