FAQs & Troubleshooting
Latest |
148 Results
- 112/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 212/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 321/06/2023Delete print jobs from the print queue.
- 419/05/2023I cannot print from my computer via USB.
- 512/05/2023Check the IP addresses of your PC and the Brother machine
- 626/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 726/04/2023Change the printer driver settings (Windows / macOS)
- 819/04/2023The printer status is Offline or Paused.
- 915/02/2023Scan a document in Windows 8 and Windows 10.
- 1015/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1126/12/2022How to identify your Operating System (OS).
- 1209/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1312/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 1415/09/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 1528/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 1628/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1715/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1812/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1914/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 2011/11/2021Open the Control Panel (For Windows)
- 2127/07/2020Cannot print after a Windows 10 update (June 2020)
- 2201/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2331/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 2419/06/2019Windows 10 Support Information
- 2507/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 2630/10/2018What does "MACHINE ERROR XX" mean?
- 2719/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2801/08/2018I cannot print from my computer via network. (For Windows)
- 2910/07/2018Windows 7 Support Information
- 3001/11/2017I cannot print from my computer via network (for Macintosh).
- 3128/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3222/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 3301/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 3413/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 3513/10/2015I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3613/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 3713/10/2015How do I clear a Machine Error 41, ME41 from the display?
- 3813/10/2015Scan an image and insert it in a Windows XP application
- 3913/10/2015When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 4024/09/2015I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 4124/09/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 4224/09/2015How can I clear the "PLS OPEN COVER" error message on LCD?
- 4324/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 4424/09/2015What does "COMM.ERROR" on the LCD display mean?
- 4524/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 4624/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 4724/09/2015When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 4824/09/2015Vertical streaks appear in my copies.
- 4924/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 5011/09/2015Scan a document from a Windows Vista application