FAQs & Troubleshooting
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148 Results
- 1Can I print from or scan to an Android™ Smartphone?
- 2Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3How do I clear a Machine Error 41, ME41 from the display?
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 11Cannot print after a Windows 10 update (June 2020)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 14Why doesn't the machine answer when receiving a call?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19The printer status is Offline or Paused.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21What is the BRAdmin Professional software used for?
- 22What is the PreScan option used for on an Apple Mac?
- 23Delete print jobs from the print queue.
- 24My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 25Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 28My FAX/MFC will not Dial. Why?
- 29What does "MACHINE ERROR XX" mean?
- 30I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 31When trying to print from Mac OS X the print queue is stopped.
- 32I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 33Check the IP addresses of your PC and the Brother machine
- 34I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 35My computer hangs when connect with a USB Cable.
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37I can not install/uninstall the driver when a card is installed into the media slot.
- 38I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 39How can I print envelopes?
- 40I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 41How can I clear the "CHECK CARTRIDGE" error message?
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 44Change the printer driver settings (Windows / macOS)
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 48The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 49What is the "Station ID" and how do I set it?
- 50Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.