FAQs & Troubleshooting
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168 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2How do I clear a Machine Error 41, ME41 from the display?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 6I can not install/uninstall the driver when a card is installed into the media slot.
- 7I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 8I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 9Why can't I print when an ink cartridge is empty?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 13I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Can I reduce the size of a received fax on this machine?
- 17When trying to print from Mac OS X the print queue is stopped.
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 20When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 23Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 24What is the PreScan option used for on an Apple Mac?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 27Functions supported in the Windows 7 built-in drivers
- 28I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29Why doesn't the machine answer when receiving a call?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Vertical streaks appear in my copies.
- 32Print the Network Configuration page
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34Change the printer driver settings (Windows / macOS)
- 35Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 36When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 37I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39My FAX/MFC will not Dial. Why?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41The printer status is Offline or Paused.
- 42Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 44I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 45Can I confirm that the FAX was sent correctly?
- 46How can I print envelopes?
- 47Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.