FAQs & Troubleshooting
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354 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Why is the error message "Scan Unable XX" displayed on the LCD when I try the duplex copy, duplex scan or fax a legal size document.
- 4Wrinkles or creases
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7The printer status is Offline or Paused.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10What is Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12Pre-Required Procedures (Linux)
- 13I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 14The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 15How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17How to load numbered cheques or forms in the paper tray?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Delete print jobs from the print queue.
- 21Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Discover the MAC address of the Brother network card
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Line across the page
- 26I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 27How do I install the Optional Tray Unit?
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29I keep getting the error message "Authenticat Err (Authentication error)".
- 30Change the printer driver settings (Windows / macOS)
- 31Can I print from DOS applications?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36Scan and save a document in PDF format (Scan to File)
- 37White spots or black spots at 3.7 in. (94 mm) intervals
- 38White lines down the page
- 39Enable the Brother machine's network interface.
- 40Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45How to identify your Operating System (OS).
- 46Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 49When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.