FAQs & Troubleshooting
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335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3Scan and save a document in PDF format (Scan to File)
- 4What is Brother iPrint&Scan?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 9I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 10I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from and scan to iPhone, iPod Touch and iPad?
- 14When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Print a web page from iPrint&Scan when using an Android™ mobile device.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 21I keep getting the error message "Authenticat Err (Authentication error)".
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25Why is the error message "Scan Unable XX" displayed on the LCD when I try the duplex copy, duplex scan or fax a legal size document.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27White spots or black spots at 3.7 in. (94 mm) intervals
- 28Toner specks
- 29Can I use AirPrint with my Brother machine?
- 30How can I prevent public access to certain features on my Brother machine?
- 31Scan an image and insert it in a Windows XP application
- 32How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 35Delete print jobs from the print queue.
- 36Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 41How to load numbered cheques or forms in the paper tray?
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Can I use voice mail on the same line as my Brother machine?
- 45Scan a document from a Windows XP application
- 46How do I clear the message "Document Jam" from the LCD display?
- 47Black toner marks across the page
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Can I print from DOS applications?
- 50Hollow print