FAQs & Troubleshooting
![]() |
Popular |
335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 4What is Brother iPrint&Scan?
- 5Scan and save a document in PDF format (Scan to File)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I print from or scan to Android™ Smartphone?
- 10Why is the error message "Scan Unable XX" displayed on the LCD when I try the duplex copy, duplex scan or fax a legal size document.
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 13I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from and scan to iPhone, iPod Touch and iPad?
- 17When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 18I keep getting the error message "Authenticat Err (Authentication error)".
- 19When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 20Hollow print
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Black toner marks across the page
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25How do I clear the message "Document Jam" from the LCD display?
- 26How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 27How can I prevent public access to certain features on my Brother machine?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29White spots or black spots at 3.7 in. (94 mm) intervals
- 30Toner specks
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 33What driver package format is supported by my Linux distribution?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36White lines down the page
- 37All black
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40How do I clear the message "Jam Duplex" from the LCD?
- 41How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 42Wrinkles or creases
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45Can I use AirPrint with my Brother machine?
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 48How do I configure a cover page for PC-FAX?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50How to load numbered cheques or forms in the paper tray?