FAQs & Troubleshooting
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323 Results
- 114/05/2025I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 214/05/2025I cannot print from my computer via USB.
- 314/05/2025I can print but cannot scan via network. (For Mac)
- 412/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 518/12/2024How to identify your Operating System (OS).
- 613/11/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 710/07/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 813/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 913/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1014/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1114/12/2023Discover the MAC address of the Brother network card
- 1208/11/2023How to scan a document from a Windows application?
- 1308/11/2023How to scan a document from a Windows application?
- 1413/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1512/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1621/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1721/06/2023Delete print jobs from the print queue.
- 1826/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1926/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2026/04/2023Change the printer driver settings (Windows / macOS)
- 2119/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2219/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2319/04/2023Open "Scanners and Cameras" and Properties.
- 2419/04/2023I can print but cannot scan via network. (For Windows)
- 2519/04/2023The printer status is Offline or Paused.
- 2615/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2715/02/2023Scan and save a document in PDF format (Scan to File)
- 2815/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2915/02/2023Scan a document in Windows 8 and Windows 10.
- 3015/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3111/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 3221/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3321/12/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3421/12/2022I am experiencing problems sending a fax, what can I do?
- 3509/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3609/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3709/11/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3809/11/2022Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 3909/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4009/11/2022Can I print from DOS applications?
- 4121/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 4212/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4312/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4412/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 4515/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4615/09/2022Configure the Scan to Email Feature (Linux)
- 4716/08/2022What is the difference between the toner cartridge and the drum unit?
- 4816/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4916/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5016/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?