I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

I can print but cannot scan via network. (For Windows)

Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)

I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?

I can print but cannot scan via network. (For Mac)

I am sharing my Brother machine. I can print but cannot scan.

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.  What can I do?

I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.

I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?

I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?

I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?

When scanning the documents to an FTP server located locally on my network or on the internet, I get a transmission error. What can I do?

When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?