FAQs & Troubleshooting
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307 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5What driver package format is supported by my Linux distribution?
- 6I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 7The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 8Can I print from and scan to iPhone, iPod Touch and iPad?
- 9How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11What is Brother iPrint&Scan?
- 12The printer status is Offline or Paused.
- 13When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 14Scan and save a document in PDF format (Scan to File)
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 16I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Can I duplex scan, copy or fax a legal size document via the ADF?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23How to identify your Operating System (OS).
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28How do I improve the copy or fax quality?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 30Delete print jobs from the print queue.
- 31When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39"Paper Jam Back" error appears on the LCD.
- 40The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 41Can I print from DOS applications?
- 42Change the printer driver settings (Windows / macOS)
- 43I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 44I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 45"Paper Jam Inside" error appears on the LCD.
- 46I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 49Cannot print after a Windows 10 update (June 2020)
- 50ControlCenter3 displays a blank screen at startup (Windows)
