FAQs & Troubleshooting
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308 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 3When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 4I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 7I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Can I use voice mail on the same line as my Brother machine?
- 14How many copies can I make when I sort multiple copies using the ADF?
- 15When scanning a letter-size document, the edge of the document is not scanned.
- 16Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 17I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 18Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 19How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 20When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22What driver package format is supported by my Linux distribution?
- 23When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25There are 2 telephone line cords supplied with my machine. Which one do I use?
- 26How do I improve the copy or fax quality?
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Confirm that a FAX I sent was received correctly
- 33I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36What is Brother iPrint&Scan?
- 37How to identify your Operating System (OS).
- 38Can I duplex scan, copy or fax a legal size document via the ADF?
- 39What are the settings in the Scanner window used for on an Apple Mac?
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Delete print jobs from the print queue.
- 42Use the Universal Printer Driver for PCL
- 43I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46What is the password for starting the Remote Setup application?
- 47Can I set my Brother machine to forward the faxes I receive to another location?
- 48Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 49I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 50When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".