FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4The printer status is Offline or Paused.
- 5When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to an Android™ Smartphone?
- 11How do I load paper?
- 12Where can I get FaceFilter Studio and what can I do with this application?
- 13I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14One or more of my colours are not printing (blank). What can I do?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Delete print jobs from the print queue.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 19What is the BRAdmin Professional software used for?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23How do I configure a cover page for PC-FAX?
- 24Change the printer driver settings (Windows / macOS)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28Which E-mail packages are compatible with ControlCenter3?
- 29When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 30Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 31How do I replace the Ink Cartridge?
- 32Discover the MAC address of the Brother network card
- 33How do I know which side up my photo paper should be in the tray?
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Where is the USB port on the machine?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38What is MFL-Pro Suite Software?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Windows 10 Support Information
- 41Check the firmware version.
- 42Open the Control Panel (For Windows)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Open "Scanners and Cameras" and Properties.
- 45Set up an outgoing message for Fax/Tel Mode.
- 46How do I remotely retrieve messages stored on my Brother machine's built-in Message Center (Digital TAD)?
- 47How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 50How do I clear the message "PAPER JAM" from the display?