FAQs & Troubleshooting
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224 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2The paper is skewed when it's printed.
- 3I can print but cannot scan via network. (For Windows)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Pre-Required Procedures (Linux)
- 6The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 7Can I print from or scan to an Android™ Smartphone?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10I am sharing my Brother machine. I can print but cannot scan.
- 11Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 14How do I factory reset the Network Interface Card (NIC)?
- 15Vertical streaks appear in my copies.
- 16I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 17What are the settings in the Scanner window used for on an Apple Mac?
- 18I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 19Delete print jobs from the print queue.
- 20Change the printer driver settings (Windows / macOS)
- 21I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 22Can I reduce the size of a received fax on this machine?
- 23What can happen if the wrong paper is used in your machine.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25How do I print the Network Configuration page
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Important points for specifying the scan area (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 32Can I print from or scan to an iPhone, iPod Touch or iPad?
- 33Print on both sides of a page. (2-sided/Duplex)
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 36I am experiencing problems sending a fax, what can I do?
- 37I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 38The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40Scan using XSane or GIMP (Linux)
- 41Cannot print after a Windows 10 update (June 2020)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43Print command (LPR) (Linux)
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 46Command List of brscan. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49Verify if the Brother machine has a dial tone
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)