FAQs & Troubleshooting
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214 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8When trying to print from Mac OS X the print queue is stopped.
- 9The printer status is Offline or Paused.
- 10I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 11The machine does not print anything.
- 12Cannot print after a Windows 10 update (June 2020)
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Functions supported in the Windows 7 built-in drivers
- 15The link icon for Outlook Express is not displayed in PaperPort®.
- 16What can happen if the wrong paper is used in your machine.
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Change the printer driver settings (Windows / macOS)
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21How do I improve the copy or fax quality?
- 22I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 23I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The paper is skewed when it's printed.
- 26I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 27When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32Windows 10 Support Information
- 33Delete print jobs from the print queue.
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 37Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 39Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44How do I factory reset the Network Interface Card (NIC)?
- 45How do I install additional memory?
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47How do I print the Network Configuration page
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Pre-Required Procedures (Linux)
- 50Use the Device Selector to configure your Brother machine’s scanner function (Mac)