FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4What is the BRAdmin Professional software used for?
- 5How do I improve the copy or fax quality?
- 6What is UPnP and SSDP?
- 7I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9What is a "Generic PCL Driver"?
- 10Can I print from or scan to an Android™ Smartphone?
- 11Can I print from or scan to an iPhone, iPod Touch or iPad?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13How do I factory reset the Network Interface Card (NIC)?
- 14What is the PreScan option used for on an Apple Mac?
- 15How do I print the Network Configuration page
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17The machine does not print anything.
- 18I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20Cannot print after a Windows 10 update (June 2020)
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 22How do I install the Optional Tray Module?
- 23I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Pre-Required Procedures (Linux)
- 26Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 29Delete print jobs from the print queue.
- 30Why does the display read "Cover Open"?
- 31Why doesn't the machine answer when receiving a call?
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35My Brother machine misfeeds paper.
- 36Where is the full User's Guide? I can't find enough information in the paper manual.
- 37What driver package format is supported by my Linux distribution?
- 38Change the printer driver settings (Windows / macOS)
- 39I cannot print from my computer via network. (For Windows)
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 44Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 45I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from a Windows® PC.
- 46I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 47When trying to print from Mac OS X the print queue is stopped.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49How do I install additional memory?
- 50When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?