FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Curled or wavy
- 6Configure and use the Scan to Network feature (For Windows)
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 8Can I print from and scan to iPhone, iPod Touch and iPad?
- 9What driver package format is supported by my Linux distribution?
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Replace PF Kit xx
- 13Replace Drum
- 14Replace Laser
- 15Jam Rear
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Replace Toner
- 20Configure and use the Scan to E-mail Server feature.
- 21Delete print jobs from the print queue.
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Cover is Open
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 30The printer status is Offline or Paused.
- 31Document Jam
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 34Configure and use the Scan to FTP feature
- 35Duplex Disabled
- 36Drum Stop
- 37Unusable Device
- 38Install the optional lower tray
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40What is Brother iPrint&Scan?
- 41How to identify your Operating System (OS).
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Set the Brother machine to prevent public access to certain features
- 44Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 45Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 46Store numbers on my Brother machine for easy dialling from the control panel. (For users using the machine with the Internet Fax function)
- 47Toner specks
- 48Jam MP Tray
- 49Wrinkles or creases
- 50Black toner marks across the page