FAQs & Troubleshooting
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345 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2Jam Rear
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 7When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 8Replace Drum
- 9Replace Toner
- 10Out of Memory
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13Size mismatch
- 14What kind of paper can I use?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Fuser Error or Self-Diagnostic
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Document Jam
- 25Forward a fax to another fax machine when my machine has a mechanical problem
- 26Grey background
- 27Ghost
- 28Windows 10 Support Information
- 29Check the firmware version.
- 30Protect your Brother machine against unauthorised access over the network
- 31"Offline" appears on the Status Monitor.
- 32Configure and use the Scan to Network feature (For Windows)
- 33Can I print on transparencies e.g. for overhead projectors?
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 37Setup and use Brother PC-FAX receiving
- 38No Toner
- 39Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 40No Paper
- 41Is my machine compatible with Windows Vista™?
- 42I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 43Store numbers on my Brother machine for easy dialling from the computer. (For Windows)
- 44Envelope creases
- 45What is the recommended paper?
- 46Page skewed
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 50When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
