FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6What driver package format is supported by my Linux distribution?
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8Configure and use the Scan to Network feature (For Windows)
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 10Install the optional lower tray
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Curled or wavy
- 15Replace PF Kit xx
- 16Jam Rear
- 17Replace Drum
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Replace Laser
- 21Cover is Open
- 22Jam Inside
- 23Replace Toner
- 24Configure and use the Scan to E-mail Server feature.
- 25Set the Brother machine to prevent public access to certain features
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 28The printer status is Offline or Paused.
- 29Can I use voice mail on the same line as my Brother machine?
- 30White lines across the page
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Set up my Brother machine's electronic cover page
- 35Page skewed
- 36How to identify your Operating System (OS).
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Duplex Disabled
- 39Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 40I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 41Document Jam
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Delete print jobs from the print queue.
- 44Configure and use the Scan to FTP feature
- 45The print speed is slow.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 48Drum Stop
- 49Store numbers on my Brother machine for easy dialling from the computer. (For Windows)
- 50Store numbers on my Brother machine for easy dialling from the control panel.