FAQs & Troubleshooting
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295 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 8How to identify your Operating System (OS).
- 9The printer status is Offline or Paused.
- 10What is Brother iPrint&Scan?
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 14I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16How do I scan through the Citrix Presentation Server™ 4.0.
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Can I print from or scan to Android™ Smartphone?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 27Scan and save a document in PDF format (Scan to File)
- 28I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 32How do I improve the copy or fax quality?
- 33The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 34Protect your Brother machine against unauthorised access over the network
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 42Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44What is Distinctive Ring and how do I program it?
- 45Can I print from DOS applications?
- 46I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 47How do I print an envelope from my computer?
- 48What driver package format is supported by my Linux distribution?
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Can I use voice mail on the same line as my Brother machine?