FAQs & Troubleshooting
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295 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The printer status is Offline or Paused.
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 10My envelopes are jamming. What can I do?
- 11"Paper Jam Inside" error appears on the LCD.
- 12Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 15The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I set my Brother machine to forward the faxes I receive to another location?
- 18I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20Verify if the Brother machine has a dial tone
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23How many copies can I make when I sort multiple copies using the ADF?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26What are the settings in the Scanner window used for on an Apple Mac?
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 28Delete print jobs from the print queue.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 35"Paper Jam Tray1", "Paper Jam Tray2" error message appears on the LCD.
- 36How do I print an envelope from my computer?
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38The paper is skewed when it's printed.
- 39When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 40What is the password for starting the Remote Setup application?
- 41How do I clear the message "Document Jam" from the display?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 43I cannot scan when using SELinux (Security-Enhanced Linux)
- 44When I scan a multi-page document using the ADF, there is a long delay between scanning the first page and the other pages using Windows 98/Me/NT/2000/XP.
- 45Scan a document in Windows 8 and Windows 10.
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48"MFC is Busy" or "Connection Fail" error message appears.
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50Use the Device Selector to configure your Brother machine’s scanner function (Mac)