FAQs & Troubleshooting
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316 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3How do I know which side up my photo paper should be in the tray?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 7One or more of my colours are not printing (blank). What can I do?
- 8How do I load paper?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11I cannot install Brother drivers on Debian 10 (Linux)
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 15Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 16I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19Pre-Required Procedures (Linux)
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22Delete print jobs from the print queue.
- 23How to identify your Operating System (OS).
- 24Can I print from or scan to an Android™ Smartphone?
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 27I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Can I use voice mail on the same line as my Brother machine?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 31Why can't I print when an ink cartridge is empty?
- 32I cannot make borderless prints.
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Discover the MAC address of the Brother network card
- 35How do I configure a cover page for PC-FAX?
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 38Which E-mail packages are compatible with ControlCenter3?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 41Why doesn't the machine answer when receiving a call?
- 42I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44How can I find out the current network configuration?
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46When I print, the pages are smudged with ink. What should I do?
- 47I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 48Cannot print after a Windows 10 update (June 2020)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.