FAQs & Troubleshooting
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223 Results
- 1Pre-Required Procedures (Linux)
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 7Cannot print after a Windows 10 update (June 2020)
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 11I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 12The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 13Send a fax using PC-FAX with LPD/LPRng (Linux)
- 14The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16How to identify your Operating System (OS).
- 17I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 18I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 19Scan a document using "Scanner and Camera Wizard" in Windows XP
- 20How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 23I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 24Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 25I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 26What is the PreScan option used for on an Apple Mac?
- 27Configure and use PC-FAX (CUPS) (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29To install the printer driver easily using a tool. (Linux)
- 30Firewall port requirements of the Scan Key Tool (Linux)
- 31Can I print from or scan to an Android™ Smartphone?
- 32I cannot print from my computer via network. (For Windows)
- 33I can print but cannot scan via network. (For Macintosh)
- 34When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 35I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 36I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 40The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 41I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43Configure the Scan to Email Feature (Linux)
- 44Configure and use the Scan Key Tool (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49Uninstall printer drivers (Linux)
- 50Windows 10 Support Information